Billing Policy

Invoices

Invoices for Internet Connection's services are sent by email at the beginning of each billing cycle. For example, if you pay monthly, your invoice will arrive at the beginning of the month. Payment is due within 15 business days of the invoice date. All the payments must be in US dollars and be withdrawable against a bank in the United States

Delinquent Accounts

In the unlikely event that something should happen which delays the payment of your account past the 15 day due date, you must contact Internet Connection. If we don't hear from you via email or over the phone, your site will be temporarily turned down. During this time we will attempt to contact you but it is your responsibility to keep us up to date on your contact information. If we hear from you within 5 business days of the cessation of your account and payment arrangements are made, your account will be turned back up with no charge. After this allotted grace period, there will be a $10.00 fee applied to your account to bring it back online. If we don't hear from you 20 days after turning down your site all of its contents will be removed from our servers. If your financial obligation to Internet Connection is not met within 60 days, your account will be turned over to a collection agency.

NSF (Bounced) Checks

Checks returned due to insufficient funds will incur a $20.00 charge.

Internet connection reserves the right to add, delete, or modify any provision of this policy at any time without notice.

Refund Policy

Internet Connection stands behind it's services and all website hosting accounts feature an unconditional 60 day money-back guarantee. If you are unsatisfied with our services within 60 days of signing up, we will completely refund your money.

Customers wishing to cancel their accounts must notify Internet Connection by phone, email, letter or fax within 60 days of setting up their accounts.

Internet connection reserves the right to add, delete, or modify any provision of this policy at any time without notice.

SMTP Mail Sending Policy

Like many other companies attempting to cut down on Spam, Internet Connection has restricted access to it's mail sending (SMTP) services. We don't restrict SMTP access as far as how many messages you send, the size of the messages or even how many recipients you specify. Instead, we simply require that access to our SMTP service be from accounts on our systems.

Usually customers don't even notice the measures we've taken to protect our SMTP servers from illegimate use but occasionally you might receive an error message upon sending email.

If you try to send an email and receive the following error message, you were not authorized to use our SMTP services.
"sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)"

In order to get around this you have do one of three things:

1. Configure your email client for SMTP authentication.
2. Check your email account before attempting to send mail.
3. Use your dial-up ISP's SMTP server.

Configuring an Email Client for SMTP Authentication:

Many email clients have a provision for specifying that your account requires SMTP authientication. To do this in Outlook Express for Windows, for example, you go to the "Tools" menu and select "Accounts". Then you choose your mail account and click the "Properties" button. On the "Servers" tab, near the bottom of the window, there's a section labeled "Outgoing Mail Server". In that section there's a checkbox for "My server requires authentication" and a button maked "Settings...". To enable SMTP authentication simply check the box. Next, hit the "Settings..." button and make sure "Use same setting as my incoming mail server" is chosen.
Checking Mail Before Sending

By sending your login and password to the server (by checking your mail account) you open up a 30 minute window in which you can send email.
Using Another SMTP Service

Most dial-up providers (including ISDN, DSL and Cable access providers) provide SMTP servers that you can use.

Internet connection reserves the right to add, delete, or modify any provision of this policy at any time without notice.