With its friendly solutions-oriented approach, our timely and knowledgeable Technical Support Staff are completely at your disposal. Our Support Technicians are highly trained on the inner workings of the Internet and its associated technologies. Combined with effective troubleshooting techniques, we can quickly identify and resolve technical issues whether they are on our end or on the client end.

Just because an issue is traced to a source outside of our network does not mean "it's not our problem". Our Technicians routinely go above and beyond by assisting clients with local computer or network issues, recommending fixes and workarounds, or even arming the client with the proper knowledge so they can contact their network administrator or ISP to resolve issues that are beyond the scope of our authority.

Beyond resolving day-to-day technical issues, our Technical Support Staff also provides consultation services as part of normal technical support. Have a certain online task you wish to accomplish and want a safe and secure way of doing it? We are always available to offer advice on how to best apply our services and technologies to meet your organization's needs. Just like your very own team of private Internet consultants, we are here to work with you.

In addition to Domain Registration services through our affiliate IC Domains, we also provide assistance for existing domains as an extension of our regular Customer Service. For many Webmasters, one of the most discouraging aspects of dealing with ones website, is dealing with domain name issues. This is most especially true when changing hosting providers.
Dealing with Domain Registrars need not be painful, nor difficult. Our Customer Support Desk routinely assists users with domain transfers, offering help on understanding how the process works and how to modify nameserver information on a domain name. If your Domain Registrar is being particularly difficult, transfer your domain name to our Domain Name Services at ICDomains.com You will enjoy the same high-caliber customer support you normally experience with our Technical Support Desk, and it's all in one place - Internet Connection.

With 50 email accounts, you can easily provide everyone in your organization with their own email address. Internet Connection's email servers support both the IMAP and POP protocols.

Create and modify automated email messages, generated in response to incoming emails. Autoresponders are commonly applied to a mailbox when one is going to be away for a business trip or vacation, and they want to let email senders know that they will be away from email, or if they want to provide senders with alternate contact information. Others use Autoresponders as an email receipt, acknowledging to senders that the message was received. A novel application of Autoresponders is to distribute an on-demand email newsletter.

Autoresponders can be set on mailboxes and forwarding email addresses via the netConsole or emailAdmin. Using emailAdmin gives added versatility by allowing individual email users to both customize and schedule their own autoresponder, to only be active for a specified time interval that would cover an upcoming business trip or vacation.

Unsolicited bulk email messages and email-borne computer viruses are perhaps the most annoying aspects of email communication. Clogging Inboxes all over the Internet, Spam is an everpresent nuisance that takes valuable time to sift through in search of your legitimate messages. Viruses can be even more devastating, costing not only precious time in system cleanup or recovery, but also in irrecoverable data loss. In the Information Age where losing time or data is unacceptable, using proper tools as preventative measures can go a long way. Our very own SVFilter is one such tool that fits the bill, offering both Spam and Virus Filtration in one package.

To curb Spam, SVFilter employs a specially developed scoring system to accurately distinguish between legitimate messages and those that are Spam. Legitimate messages arrive in your Inbox as normal while but those SVFilter identifies as Spam are temporarily stored elsewhere for later retrieval or whitelisting should you so desire. SVFilter generates and sends a report 4 times a day with a digest of the messages that it intercepts. Should the SVFilter erroneously intercept a legitimate email, the SVFilter Report gives you the option to retrieve or whitelist it.

SVFilter's second function is to guard your Inbox against viral attack from infected email attachments. SVFilter automatically updates its virus definitions every 15 minutes, ensuring continuous up-to-date protection against new viruses and variants. Should SVFilter detect a virus-infected attachment on an incoming message, SVFilter removes the attachment from the message rendering it safe for normal delivery.

SVFilter can be easily enabled or disabled on a per-mailbox basis through the netConsole administrative interface. With our comprehensive mail hosting package, potent Spam and virus protection is just a simple mouse click away.

The emailAdmin is an intuitive java-based tool, which allows email users at your domain, to perform simple administrative tasks on their own mail accounts. From a web browser, or from their own desktop - individual email users can log into emailAdmin, by using their email address username and password. Once in, they can modify their own email account password, edit and enable their own autoresponders, schedule autoresponders for activation over specified time intervals (e.g. for during vacations, business trips, etc.), and even set up their own email forwarding for their email box.

This handy tool gives added convenience to your Users, and they need not rely on the site administrator for these tasks. (The site Administrator can also perform these same tasks through netConsole.) Giving your users access to the emailAdmin frees the email server administrator from having to keep track of individual requests that can easily and more appropriately be handled by the individual users, themselves.

Whether at home, at the office, or any place in between, netMail keeps you connected and organized. One of the most readily available access points for checking email when you are away from your desktop, is through a web-based interface. netMail takes that convenience to the next level by offering commonly used features found on most modern desktop email programs, and includes design and function cues with the mobile users' demands in mind.

Not only can you read and respond to your email from any web-enabled computer or terminal, you can also organize your email messages and contacts as you normally would on your desktop. netMail's Vcard support also allows you to keep your netMail and your desktop email Programs address books in sync, making your Address Book accessible no matter where you check your email from. IMAP Users - you should know that netMail is a fully functional IMAP email client, so any IMAP folders you create in your IMAP-enabled desktop email program, can be manipulated and viewed in netMail, and vice versa. These features in concert make checking your email from remote locations easy, while still preserving consistency at your desktop.

Our email systems are the best in the industry. We can say this because we use Qmail as the core.

Qmail also provides Developers with the ability to interject, edit, and manage their email services, directly to the configuration files with-in their account. Your custom applications can work directly with these files. Webmasters also have access to these configuration files (including editing capabilities), by Telnet and SSH. With Qmail, you now have control.