With its friendly solutions-oriented approach, our timely and knowledgeable Technical Support Staff are completely at your disposal. Our Support Technicians are highly trained on the inner workings of the Internet and its associated technologies. Combined with effective troubleshooting techniques, we can quickly identify and resolve technical issues whether they are on our end or on the client end.

Just because an issue is traced to a source outside of our network does not mean "it's not our problem". Our Technicians routinely go above and beyond by assisting clients with local computer or network issues, recommending fixes and workarounds, or even arming the client with the proper knowledge so they can contact their network administrator or ISP to resolve issues that are beyond the scope of our authority.

Beyond resolving day-to-day technical issues, our Technical Support Staff also provides consultation services as part of normal technical support. Have a certain online task you wish to accomplish and want a safe and secure way of doing it? We are always available to offer advice on how to best apply our services and technologies to meet your organization's needs. Just like your very own team of private Internet consultants, we are here to work with you.

SSL is a transparent protocol that provides automatic trust verification and application-level encryption. Most applications that utilize SSL have some kind of visual indicator, such as a padlock, or an alert message to inform the user when an SSL-protected transport is being used.

Our Web Hosting Package offers support for SSL using two methods.

Included with every hosting account is access to our exclusive secure data services - SSLServer.com - which is only available to Internet Connection clients. SSLServer.com provides the secure means of collecting sensitive information from your web pages on the Internet, as well as secure storage and a secure means of its later retrieval. SSLServer provides an easy and economical way to use SSL with your website - free of charge

With server side assistance, our Web Hosting Package will support individual SSL certificates on a per-site basis. You may choose to purchase a new certificate through a certificate authority of your choice, or import your existing certificate to our systems. While this requires a small setup fee to cover installation, it does give you the option of using your own domain name in SSL transactions, giving your organization a more independent presentation.

Database backend technologies have become increasingly popular as web designers and developers create increasingly sophisticated websites and web applications. Such sites oftentimes require mass data storage and retrieval mechanisms. With this increasing ubiquity at hand, it is to be expected that a web host offer a diverse Database Systems lineup to fulfill that demand.

Our systems support database engines that web designers and developers commonly employ.

There are many ways web designers and developers update their website content, all depending on the tools they are familiar with using, and what does the job the most effectively for them. As a complete hosting package, our hosting solution supports a variety of tools Designers and Developers use daily in their production of website content. Including FTP, FrontPage, and other file transfer variations thereof.

Additionally, if your site requires more than one Author, multiple logins can be created to give each Author their own username, password, and directory access.

Unlimited Bandwidth Usage

Webmaster's websites may use an unlimited amount of bandwidth.

We have offered "Unlimited Bandwidth" since the day our website design company began offering web hosting back in 1994.

We do limit bandwidth usage for websites that try to take advantage of the term "unlimited" for their own gain, which causes degradation of the services we provide our other Webmasters.

A normal websites with static or dynamic web pages, CGI scripts, databases, etc. will easily fall with-in our definition of unlimited bandwidth; but in order to guarantee and ensure that we are providing the highest level of quality in our services to our Webmaster's and their hosting accounts - to protect the resources and loads on each server - to protect the loads and traffic on the network - and to protect our traffic over the internet backbones, the following are the exclusions from the "Unlimited Bandwidth" policy:

• Use of the hosting account as a repository for any kind of data not associated to the main website and/or for distribution of data not related to the main website. A good example of this would be warez files and warez websites.
• Use of the hosting account to offer adult content, mp3 downloads, or software downloads of software other than software that is produced by the owner of the website.
• Use of the hosting account as a repository for any kind of files that are not linked with-in the main website.
• Use of the hosting account to store web pages, files or data for other IP addresses or domain names that are off of our network.

If you have any questions regarding this, please feel free to email support@internetconnection.net.

• ASP
• Coldfusion

In addition to Domain Registration services through our affiliate IC Domains, we also provide assistance for existing domains as an extension of our regular Customer Service. For many Webmasters, one of the most discouraging aspects of dealing with ones website, is dealing with domain name issues. This is most especially true when changing hosting providers.
Dealing with Domain Registrars need not be painful, nor difficult. Our Customer Support Desk routinely assists users with domain transfers, offering help on understanding how the process works and how to modify nameserver information on a domain name. If your Domain Registrar is being particularly difficult, transfer your domain name to our Domain Name Services at ICDomains.com You will enjoy the same high-caliber customer support you normally experience with our Technical Support Desk, and it's all in one place - Internet Connection.